Terms of Service

1. Introduction

1.1. These Terms of Service ("Terms") govern the rights and obligations between the parties when using the AgentOS service ("Service"), operated by AgentOS s.r.o., ID: [TBD], registered office: [TBD], registered in the Commercial Register maintained by [TBD] ("Provider").

1.2. The Service is provided as SaaS (Software as a Service) via the web interface at https://getagentos.eu and optionally as a self-hosted agent installed on the Customer's infrastructure.

1.3. By accepting these Terms, the Customer confirms they have read, understood, and agree to them in full.

2. Definitions

2.1. "Customer" — a natural or legal person who uses the Service based on registration and acceptance of these Terms.

2.2. "Agent" — the AgentOS software component running on the Customer's server (self-hosted) or in the Provider's cloud infrastructure.

2.3. "Dashboard" — the web interface at https://getagentos.eu/dashboard for managing and configuring the Service.

2.4. "AI Action" — a processing unit including generating an email reply, a social media post, or another automated operation.

3. Contract Formation and Registration

3.1. The contract between the Provider and Customer is concluded upon completing registration and accepting these Terms in the Dashboard.

3.2. The Customer is obliged to provide truthful and up-to-date information during registration.

3.3. The Provider reserves the right to refuse registration without stating a reason.

4. Service Scope and Plans

4.1. The Service is offered in three pricing plans: Free, Starter, and Growth. Current plan specifications are available at https://getagentos.eu/#cenik.

4.2. The Free plan is limited to 50 AI actions per month and is intended for evaluation.

4.3. The Provider reserves the right to change the scope of plans with 30 days' notice. The Customer will be informed by email.

5. Payment Terms

5.1. Prices are listed in CZK and EUR, excluding VAT unless stated otherwise.

5.2. Payment is processed monthly or annually in advance via the Stripe payment gateway.

5.3. In case of a failed payment, the Customer will be notified by email. After 3 failed attempts, the account will be automatically downgraded to the Free plan.

5.4. The Provider will issue a tax invoice in compliance with Czech Act No. 235/2004 Coll. on Value Added Tax, via the Fakturoid service.

6. Data Protection

6.1. Personal data processing is governed by the Privacy Policy available at /privacy and GDPR (EU) 2016/679.

6.2. The Provider acts as a data processor within the meaning of Art. 28 GDPR. A Data Processing Agreement (DPA) is available for download in the Dashboard.

6.3. In self-hosted mode, content data (emails, documents) never leaves the Customer's server.

7. Liability and Warranties

7.1. The Provider guarantees Service availability (SLA) of 99.5% monthly for paid plans.

7.2. The Provider is not liable for damages caused by incorrect Agent configuration by the Customer, third-party outages (Gmail, Gemini, Shoptet), or force majeure.

7.3. AI-generated content is always subject to Customer approval (human-in-the-loop). The Provider is not liable for content approved and sent by the Customer.

8. Termination

8.1. The Customer may terminate the contract at any time by cancelling their subscription in the Dashboard. Access to the Service remains active until the end of the paid period.

8.2. The Customer has the right to request data export (GDPR Art. 20) and data deletion (GDPR Art. 17) in Settings → GDPR.

8.3. After termination, Customer data will be deleted within 30 days, unless the Customer requests earlier deletion.

9. Intellectual Property

9.1. All intellectual property rights to the Service, including source code, design, and documentation, belong to the Provider.

9.2. The Customer may not decompile, reverse-engineer, or attempt to obtain the source code. The IT Admin panel provides a technical overview without code access.

10. Final Provisions

10.1. These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

10.2. Any disputes shall be resolved by the competent court in the Czech Republic.

10.3. The Provider reserves the right to unilaterally amend these Terms. The Customer will be notified by email and via the Dashboard at least 30 days in advance.

10.4. If the Customer does not object to the change within 30 days of notification, the new Terms are considered accepted.

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